Pharmacology, Toxicology and Biomedical Reports, 2019, 5, 3, 140-144.
DOI: 10.5530/PTB.2019.5.26
Published: August 2019
Type: Research Article
Authors: Yousef Ahmed Alomi, Faiz A. Bahadig Rph, Reem Saad Alsubaie, Bayan Ibrahim Alghuraybi, and Budoor Emad Aloumi
Author(s) affiliations:
Yousef Ahmed Alomi*, The Former General Manager of General Administration of Pharmaceutical Care, Former Head, National Clinical Pharmacy and Pharmacy Practice, Former Head, Pharmacy R&D Administration, Ministry of Health, Riyadh, SAUDI ARABIA.
Faiz A. Bahadig Rph, Informatics Pharmacist, Pharmaceutical Care Department, King Abdul-Aziz Medical, City-WR-Jeddah, Ministry of National Guard, SAUDI ARABIA.
Reem Saad Alsubaie, Pharmacy Services, Prince Sultan Military Medical City, Riyadh, SAUDI ARABIA.
Bayan Ibrahim Alghuraybi, Pharmacy Services, Prince Sultan Military Medical City, Riyadh, SAUDI ARABIA.
Budoor Emad Aloumi, Pharmacist, Pharmaceutical Care Services, Ministry of National Guard – Health Affairs. KAMC – Central Region, SAUDI ARABIA.
Abstract
Purpose: To explore the Pharmacy technician job satisfaction with Communication and relationships factors in Saudi Arabia. Methods: It is a 4-months cross-section survey of the stress factors impacting pharmacy technician job satisfaction in Saudi Arabia. The study consisted of 35 questions divided into two-part demographic information and the second part consisted of three parts. Part one was about stress-related factors of pharmacy job. Part two included the questions about pharmacy services units of pharmacy job. Part three questions about communication and relationships factors of pharmacy technician job. In addition, overall job satisfaction. The questionnaire made as an electronic format and it was analyzed through survey monkey system about part three communication and relationships factors of pharmacy technician job. Results: The total responders were 96. The gender distribution 83 (86.46%) was male and 13 (13.54%) was female. The majority of them 86 (89.58 %) were in age group (20-39) years. The average satisfaction score of pharmacy supervisors’ factors was (3.175), pharmacy technician interaction with other healthcare providers’ factors was (3.38). While the customer interaction was (3.45) the pharmacy technician relationship with coworkers was (3.85). Most of the pharmacy technician found the challenges at their job were (79.2%). Some responders wished to change their pharmacy career (60%) previously while (78%) liked to stay in the pharmacy field. The overall job satisfaction scores were (3.62). Conclusion: Most of the pharmacy technicians were not satisfied with their job because the supervisor was not supportive and as they faced challenges in their work. Management tool to all pharmacy staff including the supervisors and pharmacy technician in the culture work is highly recommended at healthcare institutions in the Kingdom of Saudi Arabia.